About this notice
This notice describes Steel City LUG’s use of its Social Studio tools for shared social accounts, messages and email. It supplements information about the rest of this website. Last updated: November 9, 2026.
Information used by Social Studio
When an authorized administrator connects our Facebook Page and linked Instagram account, the tools may receive account identifiers, account names, posts, comments, conversation identifiers, message text, sender names and identifiers, timestamps and available account/content statistics. Meta may also provide basic information about the administrator who authorizes the connection. The connection is used for LUG assets; it does not give volunteers access to an administrator’s personal inbox.
Members can submit suggested posts and photos. Authorized volunteers review suggestions and may publish or schedule approved content as the LUG. Shared email features use mailbox credentials to read messages and send email through our mail provider. Opening an incoming email here does not intentionally mark it read or delete it from the mail server.
Why we use this information
We use these tools to coordinate LUG communications, answer enquiries, review member suggestions and share relevant opportunities with members. Replies and publishing require authorized volunteer actions or an approved schedule. The tools do not automatically send replies or submit message text to an external AI service.
Who can access it
Website administrators and authorized social-media managers can access the social Inbox. Shared mailboxes have separate Read and Send permissions; administrators have access. Our hosting and email providers process information to operate these services. Credentials and the social Inbox cache are encrypted using keys controlled by the website. Administrators who control the server or website may still have access.
An authorized volunteer can deliberately create an edited forum topic from a message after reviewing a preview. These copies are shared with people who can access the selected private forum. On this site, the configured destination is Contributing member discussions. Normal forum subscriber notifications may distribute the topic to eligible subscribers. A forum copy is separate from the original message, does not reply to its sender and remains subject to forum access and retention rules. Attachments are not automatically copied.
Retention and activity records
The social Inbox is a bounded working view, not a full archive: it displays recent messages and comments within a 30-day window. Automated cleanup and synchronization depend on the website’s scheduled tasks. Copies deliberately created as forum topics remain until removed; they do not disappear when the Inbox cache expires. Original messages also remain with Meta or the email provider under their respective settings.
Operational records identify the volunteer, time, action and result. Email audit records can include mailbox addresses, recipient addresses, subjects and message identifiers, with a 90-day cleanup window. Message bodies and passwords are excluded from those audit records. Forum-copy metadata records source type, actor and timestamp. Website backups and the original service may retain separate copies.
Access, correction and deletion requests
To ask about information held through these tools, request correction or request deletion, email [email protected]. Identify the relevant channel or mailbox and approximate message date so we can locate the information. Do not send passwords, access tokens or other login credentials. We may need to verify the request before changing private records.
Please identify whether your request concerns the social Inbox cache, a forum copy or both. Removing an item here does not automatically remove the original from Facebook, Instagram, an email server, recipient inboxes or backups. We will explain which records we can address and any remaining copies that need separate action.
An administrator can revoke the app’s access using Meta’s Business Integrations controls and disconnect credentials on this website. Revoking access stops future authorized API access; it does not itself delete copies already stored on this site. Contact us separately if those copies should also be reviewed for deletion.